Hello,
Last month I was unable to make a payment on this credit card (VISA) due to a medical bill I had to pay. It was my first time that I was unable to pay, so I called up the credit card & spoke with someone. I was told because I was in "good standing" & had not previously defaulted, always payed on time, etc. She would make an exception & even supposedly credited a late fee to my account.
Not even 2 days later though, I got over 10 calls from the company, stating " I was now in collections for the account, because I had not payed" I called them & told them I spoke with a rep about this, gave the "details of the call" & the new phone rep told me I was lying, that I had never called, & that I NEEDED to make a payment NOW or else! She started to get very hostile, & yelled at me, she then put me on hold for over 10 min, I just hung up then.
Now I'm still receiving numerous calls from them daily. Has anyone dealt with this company & has any advice for me? I am a college student, with fairly good credit, never had a credit problem like this before. I will now defintely record all calls I make to ANY credit company, including my cell comp. Thanks everyone!
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