Usacomplaints.com » Business & Finance » Complaint / Review: Bank Of America - Hires unqualified, inexperienced employees that assist thieves to scam your accounts for $1000 s everyday. #157741

Complaint / Review
Bank Of America
Hires unqualified, inexperienced employees that assist thieves to scam your accounts for $1000's everyday

On Jan. 6, I presented 7 international money grams, for $950 each, to BOA teller Valerie Conforti. I laid them on the counter and said, "I just received these, I've never seen anything like these before, are they any good?". She ran 2 thru a mirc reader and turned to Christine Ross, the head teller, and said, "These are coming up invalid." Christine came over and looked at the money grams. I asked her, "Are they any good?" Christine said, "Yes.", I said, "Are you sure?" She said, "Yes." Valerie proceeded to cash them, $6650. Nothing else was said, no questions were asked, and no hold was placed [at the time I did not know what a micr reader was, nor did I know BOA hired inexperienced and unqualified people to handle our money].

Tens days later I received a notice that the money grams came back "stop payment", and my account was overdrawn. I met with Barbara Whiting, the head teller, and explained what occurred on Jan. 6th. She said her tellers did nothing wrong, that the money grams were good and that I am out the money. I told her that I don't think they were good. She assured me they were, but there was a stop payment placed on them. Again, I told her I disagree. She said she would look into it and get back with me. I also said that my checking account had a zero balance and I wanted to close it out before I was charged any service fees. She said she would take care of that.

Acouple days later I receive a message from Whiting that Kevin Beasly, from corporate security, will contact me. That was the last I heard from BOA. No one ever called again, and Whiting never returned any of my calls. Oh, I did receive an overdraft notice for my checking the following month. As expected, Whiting did nothing so they could charge me a service fee and over draft the account and now prevent me from closing it without paying them even more money.

This is just one of many problems I have had with BOA in just my first year with them. Other problems to be listed later.

BOTTOM LINE: Bank of America's goal is to get your money, pay you little to no interest, charge you as many fees as possible, and get your money! There is no customer service hear, and they hire cheap, nonqualified people to handle your accounts.
ADVICE: Take your money and leave (if you have any left).


Offender: Bank Of America

Country: USA   State: Florida   City: St. Petersburg
Address: Gandy Blvd And 9th St. N
Phone: 7275763590

Category: Business & Finance

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