We refinanced last year around September and were expecting a refund from Beneficial on overpaid interest and have not received it to date. Not only have we not received it, but in November Beneficial reported our account paid in full with a 0 balance to the credit bureaus (We have that!). So you can imagine the shock when we received a bill in January from them for $1,900. I called and talked to 3 different people that were to get back to me on it. No one ever did... SURPRICE!
So I go to the branch. They first tell me it was for a bounced check in August. I have a receipt for a cash payment that month. Then they say it is for June payment that bounced. I also have a cash receipt for that. Then they hit July & WRONG — I also have a receipt for that month as well. They show a payment posting on Aug. 29th for $2,080 cash, then they show the same payment voiding on the account the same day??? What my cash bounced? THEN I WAS LUCKY ENOUGHT TO OBTAIN A COPY OF THEIR REPORT WITH THE EVIDENCE ON IT that one of their own workers printed up for me!
They have threatened me with a lein on my property as well as Reconveyance not going through yet they cannot give me an answer as to WHY I OWE THIS MONEY, AND WHAT HAPPENED TO THE REFUND??? Then to add insult to injury they tell me now that I owe more then $2,080 but can't explain why the amount has changed??? Beneficial has some shady things going on and cannot explain nothing in clearity. Let's entertain Beneficials explaination that a check did bounce... Then beneficial would still owe me intererst from the payoff! What is there to not understand beneficial??? Your manager told me i needed to take accounting classes, well i have shown this to others in that field as well as an attorney and my addition comes up the same as theirs. I think someone is double dipping with beneficial and using unsuspecting customers of covering their own tracks...
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