On August 31, I was contacted by Brady Miller, a customer service representative for E.C.network. I was propositioned with the hope of rebuilding my credit by purchasing a Mastercard from this company. On September 11 a national tragedy had occurred to our wonderful nation that day. I would soon learn that although this tragedy affected all of us as American citizens, another tragedy would affect me personally. $175.00 was electronically deducted from my banking account for such a card by this firm with the direction that I would receive this card in 4 - 6 weeks. October 31 came and yet I had no card so I phoned the customer service number and spoke with a woman by the name of Lashondra who reassured me that my card would be in my possession by the end of the week of November 2. She also confirmed the automatic withdrawal of funds from my banking account. November 2 came and yet there was no card. I phoned customer service and spoke a woman named Shalandra who said they were having difficulties with mailing and I would have it in two weeks as they would put a rush order on it. On November 12 I phoned and spoke with Kim who said two weeks. On November 28 I called again since I had yet to see anything from thewm. This time I spoke with a woman by the name of Dewayna who soon transferred me to a supervisor who hung up on me be fore I could even speak. I phoned back immediately and got Abbygail who said the card would be here by the end of the week. On December 14 I phoned and spoke with Shalandra again who gave me the same speel about it would get to me soon as they having problems with the card manufacturers. During the month of December this company deducted another $99.00 for service fees for a card I had never received. I disputed this with my bank and was only able to put a block on my account so that this company wouldn't be able to deduct any more funds out of my account. So now I am out $175.00 for the card and $99.00 for service fees for the same card. On January 11 I phoned again and was put on hold for ten minutes then disconnected. I immeiately phoned back and the same exact thing happened. I sent an e-mail to [email protected] on January 11 to report my ordeal with hope that I would receive some assistance. Wrong! The only thing I received was a read receipt stating that my e-mail had been read. Nothing more. On February 1 I called again and got a recording. February 13 I called and the line was busy. I repeated this ten more time that day and either got a recording or the line was busy. On February 20 I called again eight times and the line was busy each time. On February 27 I called five times and the same thing was going on, line busy. On March 14, I phoned three times and the line was busy each time. On March 22, I phoned 13 times and the line was busy. On April 8 I phoned 16 times and got the same thing, line busy. I can honestly say the my failure to get my card or a refund has not been due to lack of me not being motivated enough to contact these people. They are liars and ripoff artists who have scammed too many people. I kept names and dates in a journal recording this whole ordeal. This is something I do everytime I order anything over the phone. As I am writing this report I received a read receipt stating that the e-mail I sent to card services wa read and shortly after I received a response which stated: Ms. Williams, cc: cardservices@yahooOur company, Enhancement Services Inc was only a vendor to JT Card Services. We only answered the telephone for them. We ceased doing business with JT Card Services in January. The only information we have is the email address that I listed above and copied this response. Jerry SarvadiI would like to say that all of these people have been really great about passing the buck about blame and they themselves are spending our bucks. The money of innocent, trusting people with families who could have utilized those funds for other valuable purposes has been squandered by idiots who do not know how to earn an honest living the old fashioned way, through sweat and hard work. They prey off of other people's honesty and trust. I at least now have web address that I did not have before. The only thing I can do at this point is continue to call and send e-mails. If anyone know about a legal action that can take place I would be interested in learning about it. I know that it would cost more for a single person to go after these people for an individual case, but perhaps if there was an abundance of people to file a legal action against this company, we all could get some results. I am very upset about losing $265.00 to these people but it has now become a matter of principle. Don't get me wrong, I want my money back but I would also like to see this company and everyone who has represented this company to pay for it. They knew nobody was getting results and yet they continued to tell all of us lie after lie. I know in my heart of hearts that there are still honest and trustworthy people in this world but this whole ordeal has confirmed that there a lot of peole who are not. CorrinaLapwai, Idaho
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