The Bank of America website states they are concerned with privacy issues. Moreover, it states that if you feel better speaking to someone in person, go to the local banking center.
This morning I introduced myself to Ms. Jones and said I had a question regarding banking laws. As they pertain to privacy. I was told that is a legal issue and to have my lawyer call the bank lawyers.
That is very disturbing. Coming from an insurance background, most insurance agents have some basic knowledge of what it is they are legally allowed to do without hiring lawyers.
First of all, my lawyers do not want to talk to the bank lawyers. If the executive suite is unresponsive it is merely a waste of their time. A Florida Judge just racked up a 2 million dollar bill to defend himself if he plagarized a paper or not. It was reported in the news, why would a banker think asking an expensive lawyer is the solution to an inquiry about banking privacy?
Does BAC really expect John or Jane Q. Public to spend millions of dollars to defend themselves if they think perhaps their privacy was breached?
What is going on? This is a very wrong environment. Lower level associates are usually thwarted by some weird "protect the CEO" game. If Mr. Lewis has nothing to hide, then why would he hide behind lawyers?
Already my health, privacy, family, company and entire quality of life has been wrecked over one very dumb question. I think the only solution now will be to apply for a disabled parking permit, and Social Security Disability. I am going to feel real embarrased though when they start interviewing me with doctors who will then have to petition the AMA for a new diagnosis.
*Stress Related Banking, with Failure of Executive Suite to treat customers well.*
Okay so public complaining has become self induced privacy invasion. Fine. Now they have the ultimate win. Mr. Lewis will blame it all on me (or Poor Ms. Jones who seems like a bright, hardworking gal) before dashing off to his next deal he is unable to digest.
And before the Executives start retaliating again, may I please just remind them that complaining in private was always met with "we have our ways". Perhaps leaving a customer with lifelong disability as the only "way" to get a truthful answer will be rethought by the leadership as rather stingy.
0 comments