Repeatedly, this company tries short changing me on cashback bonuses and credits. This is the third time i have had to fight with them not billing me correctly in the last year. As of jan 2, i have e-mailed their customer care person three times. My account was charged a total of $29.00 which they credited on the bill statement. On the next billing statement they transfered the two transactions that total $29.00, and added it in as a charge. I added up all post dated transactions including this charge and the total they want me to pay includes the $29.90. The did not subtract it off when they transfer the balances from the previous statement. So i was charged they reimbursed and then charged me again. Their saying i was credited and 3 times i have explained to them the problem. They cant add nor do they understand what i am saying!
Previously every time i received a cashback bonus they would add on a charge for the same amount. This happened five times. Plus i had made an over payment and instead of showing a credit for six months staight, they showed the credit as owing them the money. I finally filed a computer fraud complaint because i did not want to point a finger, but hay, their computer doesn't always make mistakes. People who program and enter data do. Tell their employees the need to learn to add, and stop relying on computers to compute.
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