In August of I called Capital One to get my balance. I told them that I wanted to close the account. I paid a check over the phone and they said that with the zero balance, the account was closed.
In September I got a bill for $4 a 2 cent fee was applied for credit protection the day I closed the account and a $4.00 membership fee. I called the menu based service and just ended up pushing 0000000 to finaly get the thing to shut up and connect me to a human. He tried to get me to pay, but after a talk about stealing and such, he agreed to reverse the charges. He said the account was REALLY CLOSED.
In October I got a bill with a late charge for that September bill that was reversed on the day I got it in the mailbox. I ent through the same menu, 00000, argue, put on hold, argue, and then... The charges get reversed and she says "Your account is REALLY CLOSED.
November's statement was a few dollars extra. Each statement shows the charges being reversed the previous month. Each statement has new fees. This time they wouldn't reverse the charges. A supervisor was supposed to call and never did. I called back the same afternoon and that rep reversed the charges and said "REALLY CLOSED"
A letter came in early December telling me to pay a late fee or the account may be closed and additional charges added. My email says my December statement is on its way!
How long will this go on?
Robert
Watertown, Tennessee
U.S.A.
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