I used ATM machine to deduct $500 from credit card. The machine stalled, I thought it wasn't going to give my credit card back, a note appeared on atm claiming trouble, said see bank location inside store, take reciept and money. I recieved a reciept deducting $500 & $2.00 (fee charge) from credit card but "no money". Went inside to complain but a bank rep wouldn't help. Said machine is run by someone else and they can't help me? Bank rep gave me # to atm company. Atm company referred me back to bank's 1-800#...
I went back to bank of America location to demand help and found an atm rep fixing atm machine. He said he was sent to fix machine due to money jam problem! I have his name and id#, time, etc., He said within 24-48hours money will be credited to my credit card. I never went back to bank cause I assumed by this info that it would be sorted out within 48hours.
I filed a faulty claim with my credit card company (wired plastic) immediatly after atm machine problem but money was taken out already, they said they would investigate. A credit of $500 was reflected on my account but taken back out in same hour? Filed 2nd complain form with credit card company but informed with in 6weeks that Bank of America claims I recieved money and they owe nothing.
I went back to bank location but was referred back to my credit card co. They have refused to help me at Bank of America.
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