I had opened an account with Chelsea Groton 3 months ago. At this time, all of my contact information was given, and put on file with them. 4 weeks later I moved out of state to Colorado, but kept this account with them open for the time being to cover any incoming bills to be covered via auto pay.
About a month ago, I signed up for the online banking feature and was approved and verified for this. Two days later my PIN number mysteriously changed on me and I was no longer able to log in or get a balance transfer. I called the customer service line and learned that they had closed early. So I tried the automated bank by phone, and sure enough "Your PIN number has changed."
I called the next day and got ahold of a bank rep and was informed that my account was closed on me, as it had apparently hit a zero balance TWO DAYS PRIOR. No one from the bank attempted to contact me in any way, even though ALL of my contact information has been on file since day one.
I requested that a print statement of all account activity be mailed to the address in Colorado. This was 4 weeks ago and still, after 4 requests, nothing has ever arrived from them. To this day, when I call the branch, I am told that all of the reps have already left (sometimes an hour early?) or am placed on hold for an excess of 20 minutes until I get fed up and hang up.
Here's the kicker... Today I get an email from Verizon telling me that my cell bill for this month has cleared the very same account. I'm wondering how is it that an account that has supposedly been "closed" for a month paid out, via electronic auto pay, a $67 bill? If this account were actually closed, the cell company would have advised me that it did not go through.
Today I sent my 5th email to them, demanding a print statement. I have informed them that if I don't hear anything (via email, phone, what have you) by close of business Friday I will be contacting the authorities and the BBB. I KNOW it is illegal for any financial institution to withhold account statements from any clientele. I feel that 4 weeks has been more than adequate time to sit around and wait to hear from them, let alone see any account history.
On top of all this, my checks arrived and my name was misspelled, even though it was correct, and in 20 point bold type on my marriage liscence. Ha!
I would seriously urge anyone to find a different bank. Chelsea Groton has shown me nothing but ineptitude and poor, slovenly customer "service".
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