My name is Tami and I manage a 4000 client office in Kingman AZ.in the past I used to recomend alot of clients to compass bank. But I have found that is not in the best interest of the client.
I also banked at compass for one of my personel accounts, I have accounts at other banks too. I have my payroll checks direct deposited every other week, at the time this all took place, my paychecks were $1000 or more a check. Anyway, my check was deposited on April 19 they did not post it intill April 21.
I recieved my payroll check stub on April 20 in the mail.
The bank says I had three debit transactions that bounced before my check was posted, Thats not the part that makes me mad. I was willing to pay the $35 fees and blow it off. Even though this isnt the first time they held my paycheck to make debits not go through.
They also made a check bounce that was deposited by a store on April 21 they still didnt post my paycheck that they had since April, 19. That check was for $289.00 but then went ahead and paid the check. Still I would have paid the NSF fees, But this is what set me over the line, THEY DID NOT NOTIFY ME FOR TWO WEEKS, I received a little post card in the mail, same day as my bank statement, ON May 5. Within this time I also had a tax refund check direct deposited it was for a little over $300.
By the time I received the notice the bank says I was a negative $200, and I had forgotten the refund check was being deposited. The NSF fees and other ripoff charges came to over $600.
Mind you this is all from debit transaction and two checks. Two weeks of thinking I had plenty of money, not knowing they were robbing my account.
I have tried to talk to the branch manager and customer service supervisors and have now hired an attorney. They now say I owe them close to $800.
I am also trying to organize a protest and/or picket line against the Kingman AZ Branch of Compass Bank. I will know longer refer anyone to them and I will fight to the end. I want my money back.
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