My Mother-in-law has insurance with this company and Don Thompson is her agent. She has 3 properties insured with him including my family's home. It was known at the time the house was bought and paper's signed that we would be living here as renters and our contents were to be covered.
Well what a bunch of crap on the insurance company's part and the agent my mother-in-law was told things would be covered. Of course they aren't covered. We had 2 computers, air conditioner, battery back ups, a 27" tv, and a ceiling fan taken out during a storm. Only 1 computer was replaced.
Mr. Thompson had taken our TV, A/C and battery backups to someone we didn't know or so he says and they said they were old and worn out was the problem. Which was a lie. Then he brought the stuff back and left them on my front porch. Then we had a roof blow off in a middle of a windstorm Nov. 2004. (It was just replaced in 2002 one month before we bought the house when the previous owner had it who did not have a license contractor in the state of Ohio to come do it but brought her son in law up from N.C. To do the work).
We called a licensed contractor who could only do so much because of the time of year and we paid the deductible. Now we have mold growing on our bedroom ceiling due to it not being fixed right the first time. My mother in law was in a nursing home recently due to back problems and Mr. Thompson came to visit her and told her she needed to be present because of HIPPA and it would violate HIPPA privacy. What a crock of crap.
Recently a refrigerator that was bought with the house developed a leak and it was a sudden leak ruined our kitchen floor. He said nothing could be done about it and never filed a claim with the underwriters. BEWARE doing business with this company and insurance agent. Their costs are also outrageous.
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