I had just opened my checking account with bank of America about 3 months ago. Ever since it was opened I had been depositing my husband's pay check into it. The account was just in my name. We had been doing that every two weeks for the past three months.
We deposited his check through the ATM on the 31st of March. Since we had been doing it forso long we went ahead and wrote out our rent check of $967 and sent out bills. Well I happened to check my account online and saw that they sent the deposit back.
We got on the phone and started calling Bank of America. We were told that we would get his check with in a day or two. Which would be fine because it takes a few days for the rent check to clear anyway. We still have not recieved his check back yet and it is now April 8th.
Needless to say our rent check bounced. So not only did we have an overdraft fee but we also have to pay a $85 late fee and a $50 returned check fee with our landlord. We told Bank of America this and thier response was oh well. We were told that we could expect his check sometime between the 7th and the 11th of April.
We went as high as thier executive office and as soon as we got on the phone with that lady she was automatically rude. We were upset because we still don't have our money and they won't pay the fees for us having to pay our rent late and making the check bounce.
I would have left it alone but they never told us that we couldn't deposit 3rd party checks and we even went to the tellers to do it. The lady at the executive office told us that it was on a letter that they send out yearly that they don't do it. I've only had the account for 3 months so I would have no way of knowing that.
In closing I would just like to state that Bank of America has the worst customer service I have ever seen. They certainly don't care about thier customer needs and I am closing this account and will not bank with them again.
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