Financed our home in 2004 for 140,000 dollars. Our mortgage was bought by Option One and then bought again by Homeq. It wasn't until homeq when we started having troubles.
Our November payment bounced. That was our fault and this is when the fun began. We were never notified. If they called us they did not leave a message. We didn't find out until December.
However, we were told that if we agreed to the payment arrangements that it would not be reported as a 30 past due to the creditors like equifax esperian and transunion. We made our November payment as agreed. We made our December and January payment during the grace period.
In February I checked my credit reports online and found that not only had Novemeber been reported as 30 days past due but December was now reported also 30 days past due.
Now I'm worried.
We called on the 14th of February and payed by check over phone. On the 15th we called Homeq to ask why November and December had been reported as late. The response was "I dont know why December was reported late, it shouldnt be because we show you paying on-time, to dispute both months you will have to fax a cover letter and a copy of your credit report.
Also, while on the phone she said they didn't have the information for the over the phone check payment done on the 14th and need to get that information again.
On the 17th I decided to do some research on homeq and found this website. After reading many posts on this website I was very worried. I then checked my bank accounts online and noticed that the February payment still had not gone through.
I called homeq and was transferred to a "supervisor". He (John Magee) told me that December is showing 30 days past due because we had an October payment that was payed 30 days late and they didnt report it until Decemember.
Obviously we were never notified of this and we are going to get bank records to find out when our October check was cashed. On our records the check was writtin on the 13th. So how it was 30 days past due I do not know as of yet.
Now, does any of this seem a little "off"??? Something simply does not feel right to me and I am very very concerned with the operations of Homeq.
Also, homeq once told us that they simply did not receive a check that we had mailed in. The check just simply vanished. At first I thought maybe it got lost in the mail somehow. But when we called in on the 14 and payed by check over the phone and the next day they have to record of it AND they simply have no record of recieving a check that was mailed in I think there is something wrong with this company.
We have decided that we have no choice but to spend an extra 8 dollars per month to pay our payments by Western Union. Its the only way we know how to make the best document of our payments. They are either a very dishonest or customer service is extremely disorganized and poorly ran.
At the end of the phone conversation, soon after saying he will "waive" the late fee for November he informed me that there might be a charge added to our account for some sort of attorney fees or something to that effect. He could not tell me for sure if this would happen or not.
I asked him if there were any other outstanding fees of any sort and Mr. Magee replied no. I asked him more than once. He made it clear there were no other fees or dues cept the possibility of an attorney fee. Whatever that is...
Do you think I have anything to be worried about??? I have 29 more years of payments. I'm scared to death...: (We are on an adjustable rate mortgage for the first two years. I don't think we can refinace now with the 30 day past due on our credit reports. If we were able to refinance right now we would have to pay a penalty for paying off the motgage within
the first two years.
Also, while talking with homeq on the 17th with two different ppl. I was told that they had called on the 13,15th and 16th. Both persons agreed I was called twice, but, with different dates. I was also told they had left a message. We NEVER received any messages from them.
When we talk to them they never seem to have their facts straight and always give different information. All through-out the conversation dates and times keep changing.
Does anyone have any tips or advise? What state agency or departments can I conntact to start keeping a record of whats going on.
My biggest fear is that there are late fees they havent told us about and will wait a year and then till us we owe thousands of dollars or something crazy like that in late fees.
We want to cover ourself now but not sure how to go about it. Thank you for taking the time to read all of this. I now know how a lot of you feel. Best of luck to each of you. If anyone has any advise at all it is very appreciated.
Unhappy
city, California
U.S.A.
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