I fell a month behind Summer When I called to make arrangements to pay an Additional amount each month on top of my regular payment till the account was current. The homeq rep told me I could not do that then became rude & abusive demanding I make arrangements to pay the whole past due immediatly. I refused stating I could not afford a double payment. The rep continued to be abusive, so I terminated the call. I continue to send my monthly payment a month behind, but refuse to work with homeq's abusive people.
On September 18. I received a call from my homeowners insurance company. My monthly premiun had not been paid. The Representative from my insurance company asked me to check with Homeq about the non payment.
First I confirmed that my monthly payment had cleared my bank. Then informed the insurance rep that I sent in & confirmed the payment had cleared.
The Insurance rep asked me to call homeq about the payment. At this point I declined to call homeq, informing her about the last time I tried to work with them I found them abusive & rude. The rep then volunteered to call homeq for me to find out.
An hour later I received another call form my insurance rep. The woman was very upset with homeq. She told me they were very rude & They told her that "HOMEQ HAS NEVER PAID MY HOMEOWNERS INSURANCE".
I've had this mortguage since December. I have never paid my home owners insurance directly & even the insurance rep told me her records indicated they (the insurance co) were to bill homeq for my insurance.
SO now I've made arrangements with my insurance carrier to pay my monthly premium seperatly.
So Homeq must think I'm just going to keep paying the full monthly mortguage payment. Then turn around and pay my insurance seperately. So that they may pocket the difference. I have sent a letter to homeq notifying them that I wil be reducing my monthly payment by the amount of my monthly insurance payment since "HOMEQ HAS NEVER PAID MY HOMEOWNERS INSURANCE".
Strange thing is; IF "HOMEQ HAS NEVER PAID MY HOMEOWNERS INSURANCE" as they claim. Then why am I still a month behind on my mortguage & Whose been paying my homeowners insurance since 2005?
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