This company or should I say companies because when you call there 1-800# they may answer to one name but then you ask to speak to someone aboult health care coverage they tell you to call one of the other names I mentioned. I DO NOT LIKE TO POINT FINGERS but all the money I have lost because of this company I really don't care at this point. I changed jobs which meant I had to change insurance as well
I got online and found a website for Affordable Health Insurance so I applied the guy who called me Ruben Torez told me all about the insurance I asked all the right questions he gave me all the wrong answers instead of telling me the truth he told me what I wanted to hear which might I add were nothing but lies. I asked if my Dr. Was in the network he assured me that she was that was lie #1, I asked if my medicine was on the $10, $20, $40 he assured me it was lie #2,
I asked what my co-pay was he told me $30 lie #3, I could keep listing but I would eventually run out of room.inever received my insurance cards or whatever you call it. When I called them to ask what I needed to due because I had a Rx that nedd to be refilled I was given a run around that kept me on the phone for 47 minutes with no results finally I called back and was told I needed to call yet another company name. They told me they had no info to call back to customer service you see how the pattern goes finally after 3 days of telephone calls I got a member # only to find out my Rx was not on there list and it cost me a $180.00 on what RUBEN TOREZ ASSURED ME WOULD ONLY COST $20.00
I called him (RUBEN TOREZ) he asked me what I would have had to pay without the " DRUG CARD " I told him $204.00 he told me I ought not to complain I save $24.00 I won't even bore you with the rest of that conversation you can draw your own conclusion on that one. I then went to the Dr. Later on a few weeks later gave them my new insurance or whatever you want to call it information. Two days later the Dr. Office calls me back to tell me that they are not in the network and what I have is not insurance but a health discount plan to some people they may think it is one in the same BUT DON'T IT IS NOT!!!
I called back to the customer service# spent a whole day being given a run around not to get any results. I left voice messages for Ruben Torez who has not yet to return my phone calls, but finally someone put through to his office AND YES HE ANSWERED.
Only to tell me he couldn't do anything for and that I should have read between the lines I told him I wanted to cancel my membership he told me I would have to call yet another 1-800# which was no longer in service. I called back to the customer service # again and tried to explain to them what was going on and that I wanted to cancel my membership she rudely interupted me and told me to fax them a letter stating I wanted to cancel it
and hung up not giving me a fax # or anything so I called the customer service # again and again and again until I got a live body on the phone got the # FAXED MY LETTER and they still drafted my account I had to go to the bank to put a stop payment on any further drafts which they still tried to draft then when they could no longer draft that amount they changed it to a even
amount little did they know I placed a stop payment on the amount as wellas anything from any of there AKA's so beware if they can't get your money one way they will try try again no matter what they have to do.
By the way I never received my insurance cards. And they are still trying to draft my account.
Please beware of any of the companies i have listed above they are 1 in the same and they are dishonest.
Angela
Belton, South Carolina
U.S.A.
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