Hello dear world traders,
I am placing this complaint to let everyone know about Tradeview's bad activities. On December 10th they killed my account at a sufficient margin level of 440%. My account was trading under a MAM account and suddenly Tradeview's systems killed my account. They closed 2 big trades under the MAM account, generating losses, and those 2 losses were reflected on my account as 1 big loss of over -12K, when it should reflect 2 trades. I am seeking compensation. Tradeview's staff are not cooperating. When asked for their API report they sent an MT4 report, which shows on the comments box stop out levels that I never saw in my account. Also, my account never received a margin call, and it never reached stop out levels.
In the below image you can see the loss on my account of -12,426.90 USD.
In the below image you can see the 2 losses under the MAM account.
And below you can see their vague responses, claiming at my manager. At the time this happened we were all watching the account every second until unexpectedly Tradeview killed it. Here are their responses.
I am seeking compensation on this issue. If Tradeview is a real and serious broker they will refund my losses caused by their systems. If they do not, they simply are another greedy broker. I truly wish this can be resolved.
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