I was advised that I needed to speak to an Account Specialist when I was able to make payment on three delinquent accounts. After I gave Janeshia my financial information this morning, she continued to attempt to intimidate me regarding the reasons for falling behind on my monthly payments. I provided her with three months of medical financial obligations, which justify my missed payments.
Janeshia was overbearing in her responsibilities and proceeded to go over my payment history for the entire year. In my opinion, she overstepped her boundaries by trying to discourage any communication toward resolving the payment arrangements. When I requested to speak to a manager, she informed me that she was the highest. There is always someone above the highest! I am reluctant to believe the Citi Account Specialist is capable of performing financial arrangement assistance at this point.
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