When we originally refinanced with this company, we payed with military allotments. They lost each allotment and forced us to provide proof over and over that we had sent the payments. I was on the phone with them long distance for hours trying to resolve the issues.
While this was going on, they called nearly every day, even early in the morning, and were very rude and harassing. They repeatedly asked to speak with my husband, even though my POA was on file and a note explaining his deployment.
After five months of this, a lady at the military finance office called and talked to them for three hours straight and it was finally resolved. Now we pay with credit card on their site. They recently posted an extra payment we did not make. Then they removed it and also removed the payment we had made. Now they are charging us late charges and requiring proof that we ever payed it.
This company has terrible record keeping and offensively rude customer service.
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