Complaint / Review
Bank Of America
Two Unauthorized Charges Totaling $19,500 Not Removed

Bank of America allowed two unauthorized charges to be put on my credit card account for $9,750, totaling $19,500. Bank of America refuses to remove these charges even though I never authorized them, and no receipt of the transactions was ever produced from the vendor.

Furthermore Bank of America has refused to return several hundred of my phone calls over the past year and has caused my credit rating to drop from 753 to 615. I have tried to resolve this with several of their departments, however, the bank seems to have difficulty communicating with their own departments. Each department claims that it is not their responsibility or their problem, and now the charges total almost $22,000.