Complaint / review text:
I'll tell you this much. I thank Capital One bank for all the credit they extended me. But I'm filing this report because they refuse to change the terms of your credit card accounts even though you had them for over 2 years. I had one from 2000 for underage adults called the highschool card Visa. My mom co-signed it. But back then Capital One was a decent company they never increased the limit on that my first credit card ever but they waived the annual fee and lowered my APR.
But now of days they have changed. They refuse to combine 3 personal accounts together because they want their annual fee on the 2 that have them. One is $39.00 a year and the other is $19.00.
My third card is sony card visa platinum and they have no annual fee but 25% interest.
They absolutely refuse to remove annual fees they won't even do it if you have an excellent payment history such as me paying off in full most of the time never going over 50% of the limits, etc. They say the annual fee is for customer service and online banking... What kind of excuse is that?
But I filed Bankruptcy in 2009 and its been 3-1/2 years since then and my credit is considered fair-good on any credit scoring model. Mid 600's. - 700.
I just got approved for a Sears Platinum master card with a $4,000 limit. I am very happy about that because it comes from Citi Bank and they say after 1 year my credit limit could be as high as $10,000 by the way I use my cards.
But he told me the credit analyst not to close my 5 capital one accounts because it will hurt my credit. So I'm stuck paying these 2 annual fees which I want removed or my accounts combined together all into the oldest account I have with them with the $39.00 if they want to play it that way but they will not do it. Its just way too many credit card plus I have 5 store cards. I'm closing a Qvc card out after I pay off a tiny bit of debt I have it won't hurt me they have nothing I want.
I have 11 cards in total. I just lost a little $500 Barclays after no good reason after I requested a $500 raise. I wrote a report on that try searching for Barclays. They are no good.
But back to Capital One. They claim to review all accounts for possible upgrades but no one in this household has seen one yet! My wifes had a capital one card for over 3 years and they raised her limit under the credit steps program like they do to all their cards for subprime customers and even their business building credit card the Sparks Visa. They only raise your limit one time. They don't take credit limit increases nor reward me or my family members whom I know have these cards ever they stay the same for years and years and years. The same old APR and annual fee and card. That is my rip off complaint here. Capital One start treating your loyal customer's better or your going to lose them. If I get mad enough I don't care if it is my older account and it will hurt my credit I will close my capital ones all with fees. I have an HSBC card which Capital One took over I called them and I talked to the president's office and they actually removed my annual fee of $35.00 on that card but not the regular Capital One Bank USA they refuse and I'm here saying for all of us good customers hey here we are paying on time, never late not going over limits, not doing anything wrong and have decent credit scores and despite all that they refuse to honor request for changes.
Does your credit score got to be a 850 on Fico or what? I guess even that wouldn't matter because then you would get a heck of alot better offers from Amex and Chase.
But I will always be stuck with one Capital One HSBC but it don't have a annual fee anymore thanks to them nice folks over there. But this sect of capital one you need to change.