I called credit one bank today to set up a payment plan as I am behind on payment. I have done this with other credit card companies today and every other one kindly worked out a payment arrangement with me without insulting me. At credit one, I began by explaining my situation to a customer service rep named Josh and let him know I would have money to pay my bill in a couple weeks and wanted to make payment arrangements by providing my bank routing number, etc. I was met with harassment, personal insults and accusations.
I asked to speak to his supervisor, Katie, who grunted through an apology. This company not only rips people off by way of their misleading terms and conditions but insults people who are trying to stay in communication to pay off their debts.
If this is the kind of people they hire to speak with their clients it is simply more evidence of what a corrupt and slimy business they are running. People should be aware of this. The only time I have ever made the effort to comment online about a company is with praise. This is the first time I have ever been treated with such an unacceptable level of rudeness that I can not stop myself from making a public statement about it.
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