I have an automobile loan through Fifth Third Bank, which my grandfather is a co-signer on. He is listed as the primary; and I, the secondary.
I've had this loan for six months and every single month without fail, the bank has called my grandfather, AFTER MY PAYMENT HAS BEEN TIMELY MADE, and tell him that the payment is late and that this will appear negatively on his credit. My grandfather nearly has a heart attack, as he has perfect credit and this is important to him.
I hand over my receipts in verification of my timely payment. I have called the bank each and every month to ask why this is occurring and to request that my telephone number and address be used as the contact; but have been told NO, as my grandfather is the primary on the account.
Last month and this month, customer service representatives told my grandfather that his credit is ruined and will be no good for anything. My grandfather is an old man and can not handle such dishonesty and harassment. I have tried to explain to my grandfather that by law, the bank can not touch his credit unless the payment has been 30 days late (which has not occurred), but he still panics every time these rude customer service grunts call him.
I have contacted customer service numerous times also to just ask that the harassment stop. The supervisors are useless. Today, I was told by a supervisor that when you walk into the bank and make the payment, it can sit up to seven days before someone puts it in the system and that is why the calls and letters come; and that I should instead opt for automatic bank draft to pay my bill. I reserve the right NOT to have such sleazy corporations get into my bank to pull out money. I had 5/3 as a personal bank years ago and had to deal with dishonest, filthy practices, as well as inept customer service morons.
After all is said and done, I have (or perhaps rather my grandfather has) a perfect payment record with Fifth Third Bank since the origination of the loan; so why on earth should this poor old man have to suffer such harassment and degradation on a monthly basis?
Oh, I should point out that a month after we got the loan, Fifth Third sent us letters denying our credit application. Classic, huh? These people really have it together! *sarcasm*
Consumer beware...
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