I am EXTREMELY disappointed in the way NETSPEND has handled a simple miscommunication. I have been a member since April and have had no complaints until now. I recieved a collect call from my son (LEGACY COLLECT CALLS), which was suppose to be free for the first 3 mins. It prompted you to enter your CC # which I knew I shouldnt do but I was concerned as to why he was calling collect and did so anyway. After a 37s convo my card was charged $22.55. I immediately went online to dispute ONLY THE CHARGE. After submitting my dispute I recieved a msg stating my dispute could not be processed and to contact NETSPEND.netSPEND in turn put a PERMANENT block on my card without notifiying me, and listed my card as lost/stolen, which it is not. I have my card at this very moment. I called NETSPEND and was given the run around. I was advised my acct was blocked permanently and could not be unblock and that on XMAS EVE mind you that I have no access to funds on my card and must wait 10 days until a new card is received. I advised the agents, for what I dont know, that I cannot wait that long to be without funds and that I am expecting my paycheck to be deposited on Wednesday (today). I was advised to go get a temporary card and the funds, once received, can be transferred to the temp card. I did so, spending $14.95 just to get the card. I contacted NETSPEND again and was told something different yet again. This agent stated that once the funds were deposited on the "lost/stolen" card that I would have to call them and they could transfer the funds to the temp card. I requested to speak a mgr and was placed on hold for 37mins only to be hung up. Now I must wait and see what I happens to my money. If I will be able to put gas in my car, pay my rent or buy food this week and yet to be determined.netSPEND has yet to provide me with a clear answer to this or any other question I asked them for that matter.
Signed,
Erricka - unhappy loyal customer.
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