In March I ordered the 30 day trial kit. Although I didn't find anything in particular wrong with the products, I didn't think they were worth the money they charged for them. I received another kit in April. I promptly sent it back with a note stating that I didn't wish to have anymore kits sent. They removed the charge from my Amex.in July I received another kit. That day I called their customer service. I also got a male service rep (maybe it was the same guy you got). I explained to him that I had sent back my last kit, cancelled future shipments & had received a refund. I asked to have a pre-paid mailing label sent to me since I had already paid postage on the prior kit & it was their error that another one was sent. The whole time I was talking to him he kept speaking over me. I was now annoyed & I asked him to stop talking. I then repeated my request for a mailing label. His response was, & I am quoting him, "ask me nicely". Well after I shouted a few chosen words to him I hung up & called Amex. The Amex rep not only removed the charge for the unwanted kit from my account she blocked all future transactions from them.
I am 56 years old. I don't care if these creams make me look 20 I will NOT do business with a company that is this unprofessional. They should explain to their customer representatives that their job is to "serve the customer". I still have the kit, unopened. I sent them an email with my complaint & stated that I will gladly send it back if they send me a mailing label. It's been 3 weeks & the only thing I heard from them was a return email with their return policy stating that all returns are at the expense of the customer.
0 comments