I transferred a very critical prescription to drugstore.com, mainly because the price was significantly less. I was informed it would take about 1 week total to transfer and ship. It is now 2 weeks, and this company has lost my prescription, and caused me physical harm by my not having the medicine.
I have done everything possible; I have called my doctor to have them send a new one, they say the prescription is expired. How? My doctor called it in this morning. Then they make attempts to place another transfer from Walgreens. This is a controlled medicine and cannot be refilled without a doctor. Now I have been informed it appears I am doctor shopping or trying to get multiple prescriptions.
The company that owns drugstore.com is BioSCrip, they refuse to take phone calls, they only allow morons at a call center who have no idea what is going on. They blame lost emails, failed computer system, and a host of other excuses. I have finally taken the step of filing a complaint with the Medical Board in my state to investigate. They are placing people at risk.
Take the extra few minutes and file a complaint with your state Medical Board. They are not only causing serious inconvenience, but they are jeopardizing peoples health.
This is so wrong on so many levels it's almost a joke, but it's quite serious.
Despite the few dollars savings never order from this company