Our to become spouse and that I bought a gents wedding band on 16th December from Sears jewelery division. The band needed to be re sized and we told the sales associate (Tammy) that people were heading house to Sydney about the 6th January and would want the band before we quit. Tammy explained that resizing usually required everywhere from 2-3 months but guaranteed us that she'd place a hurry about the resizing as well as mentioned on our bill that she'd obtain the band be in 10 times. From concerning the 3rd January we began to contact the shop to discover if the band was prepared for collection. We were continuously informed the band hadnot appeared in the shop. About the day of the 6th January we visited the shop on the road towards the airport and again asked if the band had return from being re sized and was informed that it'dnot. We required to consult with a where period we achieved May Morgan (Assistant Manager). We described the problem and again allow her realize that we'd have patience as well as if it had been 3 months maximum that it also, then your band must have been in the shop. May provided us two choices, 1 that she'd return the cash, 2 she'd deliver it to us when it returned towards the shop. As May stated that it ought to be back quickly and we required the band shortly after we came back to Australia and we'dnot have enough time to obtain a different one resized as we returned in to the nation, we decided to truly have the band delivered the moment it came back to the shop. About the 24th January, I published a contact to May Morgan to discover what had occurred towards the ring once we nevertheless hadnot obtained the band. The response I acquired from April was " I had been educated by my functions supervisor the band continues to be returned along with a check continues to be shipped for you. Thanks." Could you please inform me how this really is appropriate, and also to make things worse I sent her back about the 24th January to request once the check have been delivered now may be the 31st January and that I am however to listen to back from her. Just how can a sizable company have people that guarantee you something after which not recognize that, don't provide any reason behind the wait after which without discussing around, change performing the things they guaranteed after which not really return emails? I'm confident that anything went wrong but I'm an acceptable individual and frequent courtesy might have been valued since we may have now been ready to purchase another band while we wherever there even when from another company if people have been sincere. Ultimately we'd to create do with anything inexpensive till we could manage to purchase another band, all since your people could not do the best thing. I'd believe in todays economy that support might have been vital. I've visited America often and not before had such poor support, particularly when it had been essential.
I'd prefer to understand a number of things 1. What happened, 2. When was the check delivered if it actually was 3. I have never been someone to request but I'd like some type of payment - it was impossible that clients needed to spend so enough time and work to obtain support.
Specifics
Tem: Men band
Purchase Date: 16th Dec
Price: 1.42
Income Assistant: Tammy
Follow up date: 6th January
Contact: May Morgan
Bill Number: the only real number I will study now's OTT691446057
Jewelry Repair Citation No: 1419660
I actually do wish you are able to aid me with my criticism.
Thanks
Kathy OTT (nee Kitchener)
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