Zales has horrible customer support and also the quality of the product is extremely bad. My girlfriend paid $4,000 for my gemstone simply to possess a stone drop out a few months later. I am not the kind of individual who is tough. Our activities include likely to course and research. Zales has provided me the run-around since time 1. Our product was never within the shop about the guaranteed day. The very first event occurred after I introduced the band into be resized. The band was designed to consider merely a week. After I went in to the shop to choose it-up I had been informed the band hadn't been delivered down towards the jeweler however. The 2nd event occurred when among the diamonds dropped out. I had been resting in course and just-so occur to look into my palm and observed and vacant location. Our band was a previous present-future band therefore it appeared as though it had been missing teeth. I quickly advised my girlfriend. We got it in to the shop on October 30. The sales affiliate advised us that it'd get 2-3 months to return. Three months from that date was published on our bill whilst the guaranteed day. Three weeks later I went in to the shop to choose it-up simply to be informed that it really takes 4-6 months. About 5 months later I named to confirm the standing simply to be informed that it typically takes 6-8 months which the initial individual who had explained 2-3 months was fresh and did not possess the correct info. 8 months later that was a week ago on January 2 I named the organization workplace. They truly could not provide mean actual day. They stated that the restoration heart just allows emails not telephone calls and also to call-back on January 8 which may be precisely 2 weeks since my band was really delivered off towards the restoration heart (yes, my band lay there for 9 times before being sent down). After I named the shop on January 9 I had been informed the restoration heart delivered a contact towards the shop stating that it'd be another 3 months before I'd get my band. The Zales team in Baton Rouge, LA are extremely rude. Each time myself or my girlfriend might contact the to confirm my band we were handled quite poorly. After my girlfriend paid $4,000 to get a band the final point I'd anticipate could be to get a stone to drop out after only a few months. We've been involved for six months and 1 / 2 of that point my band hand continues to be vacant. I'll never conduct business with Zales again. I'll also inform each and every person who I will to complete exactly the same. I attend university outofstate therefore imagine how unfortunate and frustrated I had been after I went house back again to Florida for that Holiday vacation without my band. All over the place I went people continuously questioned about my band. I'd nothing to exhibit for my wedding, merely a horrible tale about Zales. I actually believe we ought to all attempt to obtain a class-action suit planning. That is truly ridiculous. I am scared to obtain my band back after reading many of these horror tales concerning the diamonds not corresponding and never being obvious.
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