My fiancé and that I visited Kay Dealers in Auburn Hills, Mich January 5 to buy my gemstone. We chose to have a stone out-of another collection they had there since it was stunning! We looked over it through the cycle using the salesperson as well as ensured we couldn’t observe any scars using the “naked eye”.
We returned on March 26 to buy a marriage band. We couldn’t discover one which we preferred so we bought a brand new collection. We requested the stone and its own prong be placed on the brand new band. We obtained it back 14 days later and also the band appeared terrible
I got it back again to the shop inside a week (it’s today May 26) plus they stated these were sorry also it must have never been delivered in my experience for the reason that situation. They offered me a brand new band and delivered it out for sizing. It returned 3 months later (7 days overdue). From the period I obtained it back it’s the very first week of June.
Our problem now's that my stone includes a LARGE brown place which was never there before. I inform the clerks in the shop plus they stated “oh you'll want bought it-like this”. Oh no, I didn’t! I'm particular we'd have experienced that large brown place that's apparent the moment you consider the band! I've had the stone for more than 1 ½ years! I'd have observed it and thus might the clerks! It was never recorded everywhere that this band had a large carbon place that used the entire part, and that is since it was never there!
I've notarized statements from friends, co workers and family unit members declaring the brown place was never noticeable. I’m unsure if my stone was “accidentally” changed or if all of the remounting has induced harm, BUT I actually do understand without a doubt that my stone didn't have this brown place trying out a large part.
I named corporate plus they stated there's nothing they might do for me personally despite the fact that I paid additional for that insurance. It had been also mentioned by corporate that there's no feasible method a change might have been created (addressing their butts). They did nevertheless downside the shop for not unique purchasing my band within the smallest dimension feasible after which delivering it for resizing. Corporate assured me that I'll have potential issues with the bands and diamonds positioned round the bands but can't do something about this before issue occurs. Precisely what I needed to listen to
I’m unsure what occurred, but I'd like my stone back the way in which it had been provided when it had been sent for their companies for sizing! I used nearly $5,000.00 as of this shop which is anticipated that my home be delivered the way in which it had been directed at them. I'm really disappointed and dissatisfied within their customer support. I had been not requesting cash delivered, I merely need my stone returned to its initial problem.
Unhappy customer!
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