Usacomplaints.com » Beauty & Appearance » Complaint / Review: Sundance Spas - Quality/Warranty of the spa. #568263

Complaint / Review
Sundance Spas
Quality/Warranty of the spa

We bought a Sundance Club Maxxus 880 in 2005. This club was said to be the most effective of the point this shop handled. The club price was only a little over $10,000, that we had not a problem with spending if it's an excellent item, when I prefer to genuinely believe that you receive that which you purchase. Your day the club was shipped we instantly realized that a-side panel was broken. We named the shop and described the issue for them, plus they got a fix individual out within of a week 5. Then following the first-yearapproximately useful, we realized that the buttons were just starting to change a natural shade, once they were said to be grey. I approached The Fantastic Escape plus they organized for all of US to obtain these buttons changed at free. Therefore shortly after speaking together these were out to repair the issue immediately. A couple of months later we realized that the cushions which are about the edges of the club to function like a headrest, were just starting to remove really poor. The issue kept getting worse and worse as time continued. Therefore we named again to obtain these changed and were informed from the salesman in The Great Escape these could be protected under warranty. Ultimately we'd to spend of wallet to possess these changed. I requested Sundance Schools straight the things they believed might be creating this peeling issue, plus they did provide a right solution, they simply kept telling people these cushions weren't under warranty.

Meanwhile we observe that a lean item about the steps to get involved with the new bath had dropped down. We were informed the steps weren't under warranty either, also it was recommended that people utilize some powerful water proof stick to set this item in position. I did so just as they recommended, which aid up for around per week. From the end of this period about three or four items had dropped from the steps, hence producing them really hazardous to utilize.

Then of a year 5 before we realized that a few (not them all) buttons were just starting to change to some natural shade again. We approached them again to possess these changed, plus they mentioned they wouldn't substitute them totally free simply because they currently did substitute them once, plus they insisted the cause they certainly were rotating green was due to the substances getting used within the club. If which were accurate then why did a couple of the buttons turn natural and never them all? Another problem I've with that, may be the reality that we've just utilized the precise substances that we were recommended to utilize From The Great Escape. Whatever the price we usually employed their proposed manufacturer, and kind of substances.

Therefore due to the proven fact that they're not standing behind their item I WOn't buy these buttons again, when I do not need them to obtain some of my company. We're also getting the same issue using the cushions ripping once more, and like before they WOn't do something about this. I'll never purchase another Sundance item again! Not just might I not suggest them to other people, I allow it to be a place to inform everybody I understand by what a, over-priced item Sundance makes. I try my better to obtain the term available, so individuals do not get suckered directly into purchasing these substandard quality items.


Offender: Sundance Spas

Country: USA   State: Indiana   City: Merrillville

Category: Beauty & Appearance

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