Usacomplaints.com » Sports » Complaint / Review: Cal spa - Warranty work. #483615

Complaint / Review
Cal spa
Warranty work

I bought a spa from Cal Schools of Minnesota on 10-4-04 also it got shipped on 10-16-04. After I'd obtained the bathtub it usually had water within the back left corner. I named Cal Schools of Minnesota plus they sent a technology to inform me that it had been humidity from the address. I simply approved that reality for a long time, and after about 3-year it began actually dripping. The Cal club technology arrived and set it and he explained it'd been dripping since day-one. After he set it we've had 1o more leaks within the next year, therefore then your seller and that I determined the best answer was to possess them come and get the bathtub and repair it within the factory. This is winter thus within the Goal they arrived and acquired the club and attempted to correct it. Once they set 6 more leaks inside factory they quit onto it. Myself and Cal Schools of Minnesota determined the very best answer was to displace the club having a new one. The only capture was they needed me to Cal schools Corporate to protest so that they could easily get repaid for that bathtub. I named Jon Nelson at Cal schools Work and he explained he need more information and also the next point I understand, Cal schools of Minnesota stated that Jon named them-and informed them-they desired the bathtub to repair it in Florida and also the client would need to pay shipping price. I named Jon Nelson and questioned why the client must spend shipping expenses on the merchandise that's under warranty. He told me that it's within the Guarantee efficiency area within the owners manual. I subsequently named Cal schools of Minnesota plus they explained that the "H904" versions they offered in 2002 possess the same issue. The Support man at Cal club of Minnesota stated that "AST" chair did not have sufficient space for the tubes. Therefore consequently they are able to re plum the bathtub however in a couple of years it'll begin leaky again. N I subsequently named Jon Nelson at Cal schools and advised him of the issue. He explained he might contact Cal schools of Minnesota to obtain the data they have to observe what's happening using the issue. Which was four weeks before, and so I named Jon Nelson at Company again and he advised I had a need to deliver the club back and he'd assure that it'd not flow again. I inquired if he'd place a warranty about the bathtub for leaks and he explained NO. Once the manufacturer warranty is up it's up no conditions. I suppose I actually donot realize why I have to purchase shipping a bathtub back again to the manufacturer when there dealer has quit on repairing he issue which is still under warranty. Another factor is easily deliver it back are they simply placing a band-aid about the issue to ensure that my warranty works out. Then I reach purchase the repairs. Easily was purchasing another spa I'd study this and think hard about Cal Schools.


Offender: Cal spa

Country: USA   State: Minnesota   City: Jordan

Category: Sports

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