Worst customer support at Sephora.com. They're the absolute most unprofessional company I've ever endured the catastrophe of getting to cope with. Whenever a supervisor was not able to solve my problem, I requested on her name in mention of the call, the 'supervisor' at Sephora.com responded "I previously offered you my name at the start of the call", she subsequently declined to provide mean address to create a criticism to, declined to provide me her supervisor's title, after which stated that she was holding up on me (and proceeded to hold up). After I called back again to consult with another boss, my consideration obviously had records mounted on it, and that I was left on-hold for 20 units after which declined support. Today - you may think that I'd been acutely furious throughout the first phone, or possibly I did so anything to trigger this kind of therapy. But, the truth is, I simply wished to solve my problem (concerning gift-cards), so when one individual could not look after it, I politely requested to talk to somebody higher-up, as-is everybody's right like a customer.
I'd been quite a long time client along with a "VIB" (a label that's actually a flagrant advertising make an effort to produce customer loyalty). Once I'm returned the quantity of my gift-cards, I'll absolutely consider my company elsewhere, and certainly will allow my buddies learn about this aswell. I would recommend Nordstrom - their customer support group is definitely skilled, plus they would not handle their clients in this way.
Pity you Sephora.com customer support administration. You're an intrinsic connect to clients at Sephora.com, as well as your steps express only a scam of the company. They never fixed my issue, and that I have today created a towards the GREATER BUSINESS AGENCY. I would recommend this like a quality for almost any additional unhappy clients of Sephora / Sephora.com.
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