Sephora & Sephora JC Penny's are not interchangeable. You can use a Sephora gift card at Penny's but not the other way around. This was a gift and the disappointment for my daughter was heart breaking. Talking to the manager at Geneva commons was no help and the 800 customer service line at Sephora is a joke. Trying to reach the corporate office was just as bad. No was is willing to step up to help to make this right and they really do not care. They are willing to lose a VIB rouge customer over this. They are penny wise but pound foolish. Since I can't seem to get any satisfaction from them I will keep posting the poor customer service that I received. I am glad that you can purchase all of the products they sell elsewhere!
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