Complaint / Review
Sephora
Returns not processed - do not use Sephora's free shipping label

WARNING: do not use Sephora 's free shipping label to return items. I had sent 2items back more than a month ago and did not get my refund. I have emailed and called Sephora many times and all they ask me to do is wait another week and call back. Customer service have been extremely unhelpful with my situation. I am currently still trying to resolve this matter and it is such a hassle and waste of time. If Sephora is not going to do anything about it, I will stop purchasing from them forever. It will show that this is a company that does not care about their customers and have very poor customer service support. I have been a loyal supporter of Sephora and have been spending a lot there but if this is how they do business, sorry they have lost a loyal customer forever.