My partner ordered me a 1/2 carat gemstone in 2003 from Kay Dealers in Virginia Beach. It had been the very first stone I'd actually possessed. My partner was helping within the Navy at that time. I'd have resolved to get a 1/3 carat but he desired to surprise me and purchased the 1/2. He also purchased the Lifetime Stone and Color Gem Guarantee. I was devoted to consider the band in most six months and also have it examined and recorded on the slide of document they'd give me.
Ever since then, we've purchased an attractive amethyst ring for child, an emerald and stone group for myself, a simulated ruby band, a Valentine specially-priced necklace and ring along with a little appeal for my daughter when she introduced her pregnancy. All from Kay Jewelers. Probably the most costly these above items wasn't significantly more than $350. Whenever we purchased my stone gemstone, we'd exchanged a marriage collection from my spouseis 1st relationship and place the rest of the $800 plus some on the Kay's Charge Card. All our funds were usually promptly and all of the above products were reduced because they must have been. The amethyst, emerald/band and also the appeal all had Lifetime Guarantees to them that addresses an upgraded if it's cracked, damaged or dropped from thisis unique environment. I consistently published all of the examination times about the diary and them all were examined every six months.
Our childis amethyst dropped out soon after she first got it and was dropped. This occurred 4-to five times! A few occasions we discovered the rock. When Kayis changed the whole band when she dropped at the office and totally killed the band and dropped the rock. The appeal I purchased her likewise dropped the bright amethyst rock per month after she started using it. Again, Kay's changed it. I've not paperwork of these situations since Kayis has you sign the slide to deliver the band in after which signal exactly the same slide whenever you choose it-up after which maintain the paperwork.
In December, I'd gotten up early one day and was resting silently after I looked down at my palm and my stone was eliminated! I had been truly heartbroken but understood since I have had that Lifetime Guarantee anything could be okay.inCORRECT!
I looked over the environment and noticed this 1 of the prongs was somewhat out-of positioning using the others which were right. The final examination have been in August 09. I had been truly confused whilst the 2 additional bands I use on a single hand were good but clearly using the prong somewhat askew, for this reason it dropped out. I'd no thought after I might have dropped it. I never go down and usually clear it having a gentle wash easily use product on my fingers. I understood it'd been there the prior day. I seemed throughout my mattress and around it and held an eye out for anything shiny to capture my attention. I am still doing that.
Today towards the center of the issue. I got it to Kayis in South Bend with all assurance that it'd be changed. The supervisor, Stephanie, waited on me so when she examined my last examination day on the pc, she mentioned it confirmed I'dnot had the band examined since sometime in 08. I created the newest examination slide dated August 09 and he or she held it to show in using the band set for alternative. She was obscure about when it might be completed.
I called on January 7th. The asst. Supervisor stated the band was still in Kansas and might contact and check up on it and contact me back. While there is no-call from the following Monday, I called back. Asst. Mgr. Explained there is an email in the store-manager that she'd contact me 24 hours later. Mid-afternoon 24 hours later, I'd to contact her. She began asking me issues like, "did you actually have this rock changed before?", "perhaps you have knocked your palm about the cabinet recently?", "perhaps you have quit your band elsewhere recently?" and "has other people done your band?" I answered no to all. She stated she'd contact them to determine why these were requesting these concerns also it might be another week before band was completed. She stated she'd contact me in a few hours.
She called 2 hours later to inform me the band only occurred in the future in! (Shock!) But the stone was not changed since... Below it comes... Isn't it time? I estimate, "It's apparent spy marks onto it" not only "pry marks" but "APPARENT SPY MARKS"! She go to inform me-she did not understand why she'dnot seen it after I introduced it in. All she said she observed was the rock was absent but, "yes", she stated, " I observe them today!" (indicating the spy marks). I can not occupy all of this room to kind the entire discussion. I tried to not flip-out but did have the ability to request her if she was calling me a gem thief
I finally got her to send me to some client relationships quantity and named it instantly and talked to somebody called Laura or Laurie. Throughout the span of the discussion, she set me on-hold to get a whole of 25 units while she allegedly was creating telephone calls to research. She explained when she returned about the telephone that there have been "apparent spy marks about the band"... Isn't it time?."produced by resources!".
By now I'm healthy to become linked. At-one stage she told me to prevent shouting at her since she was attempting to assist me! I needed to complete some of those "this isn't yelling, THIS REALLY IS SHOUTING!" type of things-but controlled myself. After another hot discussion she explained she'd consider it even more and contact me back.
Remember, I've nevertheless not observed the band. The shop is definitely an houris push for me personally and also the climate have been poor.
Later at night she calls me to inform me-she talked again Towards the South Bend supervisor and informs me the supervisor stated she mentioned the spy marks with me after I decreased the band down!!! I'm I am within the twilight zone. She also describes in those days the Master Jeweler in the office at home stated the "pry marks" created the band "not broken under normal deterioration". She also informs me the prongs aren't directly plus some of the prongs are seriously bent. Vapor is appearing out of my ears right now and that I am placed on store for another 20 minutes. I hang-up, call-back and somebody called Megan solutions. She informs me her table is correct alongside Laurais which Laura is speaking with somebody about my band and he or she'll contact me tomorrow.
Following day Laura (most likely not her actual title) calls to see me there is nothing else she may do. She claims the band wasn't broken by regular deterioration. She's really firm and emphatic about this and noisy. I expected her easily could possibly get that written down to incorporate all of the comments about "pry marks" and "apparent spy marks'. She inform me no... NO??? It isn't organization plan to achieve that and also the clarification in my own (universal) brochure about "regular deterioration" is all of the clarification I want. I attempted to obtain more data from her. She explained the band was obtained in Kansas on Dec. 11 and examined on Ded. 11 (remember this really is Jan 13.) I kept attempting to maintain her about the telephone when I quickly scanned all my records and concerns frantically attempting to some how sound right of this. I did so request to talk to her supervisor and he or she advised me the boss of the organization offered them complete obligation to create all choices which her supervisor had authorized it and thus had the supervisor of the boss! Subsequently out-of frustration because the phone was not going nicely anyhow, I stated I Would gotten some legal counsel and I had a need to request her several more issues. (the only real legal counsel I Would gotten was from friends who offered me guidance by what I may do!) She immediately shouted, "This discussion has ended!". I stated, "what?" and she yelled again, "this discussion has ended!" I put up first.
24 hours later I visited observe the band. I got my child with me. The supervisor welcomed us having a grin and that I requested to determine the ring... And you know what... The ring appeared very distinctive from after I introduced it in. I can not definitely state it is my ring. The environment is truly basic also it might be any band. There have been NO prongs which were somewhat out-of positioning... All of the prongs were broken, one was actually complicated. It seemed somewhat of broke. And, yes, there have been 2 scars about the prongs that seemed liked reductions. I had been surprised. I told the manager-this wasn't the health of the band after I introduced it in. I questioned her if she'd recorded the health of the band before she delivered it out and he or she claimed no (what???) and stated she pay that the rock was lacking. She subsequently advised me-she couldn't reply anymore inquiries!!! Our child talked up at that time as she might notice I had been in holes in the disappointment of this and requested several more common concerns about repairs and guarantees. Then she and that I both looked over one another and mentioned loudly that which you do today. Our child informed the supervisor we did not understand what to complete because we would never experienced this type of scenario before. The supervisor was no aid. We questioned if we're able to have a image of the band and he or she informed us no, not within the shop. We questioned if we might go to the fringe of the shop within the mall however in her view and photograph it and he or she stated we would need to signal the launch to achieve that.
I got a few minutes to consider. I closed the launch. I got the band. I simply could not stay being because shop yet another moment and understood these were liars and couldn't trust departing the band there in order for them to change it anymore
This Really Is very extended I understand. I'm completely shook up over this and at this time have no idea what all I am likely to do. Obviously my partner and that I instantly ended our balances with Kayis and certainly will never move base inside again or some of Sterling Dealers others owned shops. I'll publish this on as numerous online criticism websites that I will. I'll inform the Greater Business Office. I understand I'm facing an multi-million dollar organization with unlimited appropriate sources. I understand I've been robbed, lied to and tricked.
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