I joined planet fitness a few months back and thought it was a nice atmosphere, but some of your staff is not knowledgable on some equipment, including red light therapy. Very unprofessional, I have needed help and your staff was on the phone with some friends of theirs instead of helping. Where is customer service skills? That's one of the reasons I left, also my job is moving me. Today I canceled which I knew I would get a cancelation fee but then still had to be charged for this month. I cant even use it due to me leaving the state. Yet your staff including corporate was not caring or willing to help wave that fee. Because of all that I will never recommend this gym or ever go back. Vj
0 comments