Planet Fitness
Found 145 reviews / complaints

Planet Fitness
Hung Up On and Dismissed When Trying to Cancel Membership

Sports mandy dds 0

After being a member of Planet Fitness Montgomery IL for over four years, my recent attempt to cancel my membership has left me utterly disappointed and frustrated. What should have been a straightforward process turned into a nightmarish ordeal, highlighting the lack of customer service and ...

Planet Fitness
Harassment, Money Taken From Bag, Safety Concerns at Gym

People mandy dds 0

This gym is the worst - don't waste your time, go down the street to Jacked Gym and be respected. Where do I start: 1. Always waiting for equipment (need more) 2. Needs real management, never anyone at the front desk 3. Gang members work out with their guns on 4. No one follows the dress code 5. ...

Planet Fitness
Broken Tiles, Outdated Equipment, Unresponsive Front Desk

Sports Hugo_2 0

This location is a mess both physically and in terms of service. The front desk staff often seem annoyed to be there, barely making eye contact or answering questions. I've noticed broken tiles at the entrance and other safety issues that no one seems to be addressing. The equipment is outdated, ...

Planet Fitness
Gym without new strength equipment, trainers or classes

Miscellaneous User38 1

I have to say, this gym is the worst gym in the world! Who set up this gym, the Three Stooges? A friend and I, both Latino men, stopped by Planet Fitness in Montgomery, IL. We walked in, and there was no one at the counter, so we proceeded inside. No one ever said a word. One person was cleaning ...

Planet Fitness
Locker Room Music Too Loud, Staff Won't Lower It

Beauty & Appearance ack3 0

The music in the locker rooms is loud. I complained to the desk and was told that they get lots of such complaints and that they are *required* to set that volume. I was told to register my complaint online - there is no complaint feature at the Planet Fitness site... ...

Planet Fitness
Staff Do Not Enforce the Rule to Wipe Down Equipment

Beauty & Appearance _jim214_ 0

Getting tired of constantly seeing members not follow the simple rule of wiping down the station when they are finished with a set. Staff stand behind the counter, never observing that this rule is not being followed, or observing the violation and doing nothing about it. Why are they hesitant to ...

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