Navjeet from Groupon Malaysia denied my request for cancellation and credit of a RM58 Groupon for pest control on 31/12. The reason he gave was that I had requested a total of over RM400 worth of cancellations in 2012. The management deemed the number of cancellation and amount too high. The total I spent on Groupon purchases for 2012 is RM4,520.30 (US$1,507). The RM400 is less than 10% of my total Groupon purchases. The cancellations were due to fully booked merchants who had requested I contacted Groupon Malaysia to cancel and merchants who are completely uncontactable after several attempts. In this instant I am temporary relocated by my company to another country and is unable to use this and 4 other Groupons totally RM143. (the rest of the unused Groupons totaling RM 335, I had given to friends and relatives) I was informed by many of the merchants they do not receive any moneys for unused Groupon. In this case Groupon Malaysia gets to keep the money.
If so, there is a conflict of interest and breach of duty to customers as seen from the way the customer service discourages customers to ask for refunds.
This is a highly unethical practice.
Groupon USA is a listed company, I wonder whether they engage in this form of customer exploitation or is this just unique to Groupon Malaysia. Any case, this is not a viable business model for the long term.
0 comments