Mr. Anthony Vico, who is a manager at the PetSmart in Peoria, IL on Big Hollow Road, proves to be the epitome of what a large company would not want to represent them. My granddaughter, who is 16, took her puppy for a wash and nail clip and didn't know she was signing off on a shearing of her pet. After contacting him with an obvious bad grooming experience, he does a number one no no, he tells me what my 16 yr old grandchild should take responsibility for. He took no approach to say he was sorry for the problem, nor that he would be happy to make me, as a consumer happy. Because I was in management in a customer oriented field, I know what it takes to handle conflict resolution and he could go in the "what not to do" training manual. Too bad for PetSmart because there are options.
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