Here’s an update to the Retracted Offer complaint I posted on September 17. As a last ditch effort, I sent an e-mail to the DirecTV Office of the President on September 17. Tammy from the Office of the President contacted me on the morning of September 19 and agreed to investigate the recording of Tracy’s July 24 offer of free NFL Sunday Ticket. That same afternoon, Tammy confirmed that the recording revealed Tracy did indeed make the offer I had described. Tammy offered a sincere apology and re-extended the original offer. DirecTV has achieved total redemption in my book and I want to do them justice by reporting the satisfactory outcome of this issue.
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