I purchased several gifts from Kohl's for the holiday, largely due to the 30% discount they offered me on Kohl's Card purchases, as well as the Kohl's Cash they offered.
Like normal, I purchased items my family did not like or maybe did not fit. I gave them the receipts to make it easier to return and choose different items. When they processed the return, they lost the 30% discount. Example, If I purchased a $50 item for $35, it was returned for $35, but now they could not purchase a $50 item, they could only purchase a $35 item.
Not only did they lose the 30% discount, when my wife tried to use the Kohl's Cash on a purchase, she was informed that it was canceled due to the item being returned - this, although the return was only for instore credit, meaning I am still paying for the full purchase, all returns are for instore exchanges only.
As you can imagine, my family members were surprised and let down by the diminished value of their gifts. I was embarrassed.
When I corresponded with Kohl's via email, they sent me seemingly unrelated canned replies. It was clear that nobody actually read my email or the responses would have surely been different.
I don't shop at department store much, but I probably spend $1000 a year there, mostly on gifts. I will buy mine elsewhere I the future, and avoid this embarrassment.
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