The level of service these people provide is totally unacceptable. On September 21st at 1.05 pm I requested roadside assistance to jump start my battery. I was promised that a service truck would arrive in 50 minutes.
After 1 hour of waiting and no follow-up calls from Allstate or local providers, I called Allstate again and was told I needed to wait 30 more minutes and the truck was on the way. After 30 minutes and no follow-up calls from Allstate or local providers, I called again and talked to a customer representative and one of the supervisors. I was told the original service provider could not make it, and they had tried to get in touch with another service provider and would call me back.
After 15 minutes of waiting, I called Allstate again and talked to a customer representative. I was told that they had indeed gotten in touch with another local service provider and I would get help in 50 minutes. After another hour of waiting, I called Allstate again and spoke to a customer service representative and was told to wait another 40 minutes, and also that they could give me a phone number so I could call the local service provider myself.
At this point I had been standing in the sun for more than 3 hours. I was exhausted, I felt I was having a heat stroke, and I did not have any more trust in the service. I asked my husband to get off work and drive 50 miles to jump start my battery, which he did. Around 5 pm I called Allstate and requested the cancellation of the service.
The incident happened in the metropolitan area of the city of Richmond, Virginia, where there are more than plenty of local emergency road services. It was a humiliating and exhausting experience with one of the most unhelpful customer services ever.
0 comments