Complaint / Review
Allstate Insurance Company
On Hold for 4 Hours Requesting an Auto Insurance Quote

I called 1-800-ALLSTATE to obtain an auto insurance quotation. After undergoing a very lengthy and frustrating cross-examination by a virtual receptionist, my call was transferred, after which I was informed that my call was very important and that my wait time was 5 minutes. Over the 4-hour wait, a recorded message periodically informed me that my call was very important and that an insurance representative would be with me momentarily. Finally, I gave up waiting, fearing I would be on hold for days.