I called for service to have my Dodge Ram Van B2500 winched out of a a very small hole, It was mud, therefore I could not get it out. I was told that someone would be there in about an hour. Two hour later I called back and ask where they were and was told the they didn't know and would call the tow driver. Allstate called back and stated the driver said they were not coming.
No call nothing. I told them I been paying for three years and someone had better be here to help me. Allstate informed me that the driver was the only one in the area authorized to tow me. After repeated attempts to get them to help me Allstate in the end did nothing.
Allstate called back about two hours later and informed me that the driver said he would come out and winch me out but my $250.00 was not enough and I would have to pay an additional $100.00 to get me out. I informed them I could get out with a freaking push, I was not paying them $350.00 to get me out. Allstate representatives were hostile, and outright rude during this entire episode.
In the end, Allstate refused to help me without paying the driver an additional $100.00. This company and the towing industries have one hell of a scam going one here. I would not recommend this company in any way shape or form. And in fact I am seeking an attorney to demand a refund of my three years I have been paying without service.
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