I bought my car through a dealer in Southern Illinois. Since day one I have had nothing but problems with this company. The calls start on the day the loan payment is due, even though it is not late. One month I got 9 calls from them. I called, and the person who answered the phone could not be understood. I asked several times for someone who could speak English, and the next person was not much better, so I asked for a supervisor. A male got on the phone and started belittling me, saying I should make my payment on time and I should know better. I advised this person that, for one, my payment was not late and has never been late, and that 9 calls in a period of several hours was harassment. He chuckled and said they will keep calling until the payment is made. I gave him the date and check number (it was posted to my account the next day). I told him I had better not get another call or I was calling the main office and the Better Business Bureau. He said I would not get a call again that day. An hour later, guess what, I got another call.
Every month it's the same thing: the calls start on the date the payment is due, and I get 2-3 calls a day. I called them one day and asked about the interest being reduced since I have made my payments, and I was told "NO," that I will just have to pay the rate.
I am contacting the dealer and filing a complaint with them. I doubt it will do anything, but it will help ease some of my anger.
To anyone reading this: if you are getting a loan and they say it is with Credit Acceptance, think twice before signing.
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