Complaint / Review
Citi flex account (citi bank)
Interest rate raised from 7.9% to 29.9% after late payments

I have been with Citi Bank for over 5 years, and approx. 3 years ago they closed my account for no reason. They stated that they stopped offering the flex and closed my acct. I was never late on a payment until I had to stop my auto pay with them and all my creditors because of fraud. I was late by 2-3 days 3 times, without notice or any calls from them until now, telling me that my interest rate went from 7.9% to 29.9% and that I now owe late fees.

I asked to talk to someone in charge. When I got someone on the line, they were no help. They stated that the acct. was closed and they cannot decrease the interest rate. I stated that if that was so, then how did they raise it? He said we can raise it even if you are late by 1 day... Help.