On Thursday, December 22nd, I deposited a check for $3000.00 from a family member. I have been struggling financially due to a long-time girlfriend who did not work. I expected this check would be at least partially available on December 23rd, and I was counting on it to buy food for this holiday weekend, as I have no family around me. When I woke up on the 23rd, there was $250.00 available, which was great.
Later on Friday, I went to the bank to withdraw cash and was told the fraud department had placed a hold on the full amount because the bank the check was drawn on does not verify funds. That was a lie, because I verify funds with this bank on a regular basis at my own job. When I got off work, I called for a supervisor and got a rep named Christy at the SunTrust call center. The supervisor put me on hold and called the fraud department. She managed to reiterate what I already knew, and the internal fraud department, which will not speak to customers so they can take unreasonable actions on your account, refused to make any of the $3000.00 available.
The funds will not be available until December 30th, at which point I will get paid from my job anyway. I can make do with no food for the next six days, but the fact that SunTrust is being such a sleazebag about this is unconscionable. I am not a new customer. I have had student loans and two checking accounts with them. Avoid SunTrust at all costs. I have emailed the local media, the BBB and the corporate office at SunTrust.
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