Consistently, I have been misdirected on every call and given misinformation by customer service representatives and loan officers who clearly do not have knowledge of the products they sell. I have dealt with rude employees, and after weeks of calling, I still have not even been able to apply for the refinance, never mind get approved.
They intentionally withhold information about programs that may be most beneficial to the consumer. There are issues even with simple transactions. Representatives do not have any experience or knowledge of products or services. There is rude customer service and extensive hold times and transfers.
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