I am a tax preparer and I have clients who do not have bank accounts. Only three of my clients asked me to have their income tax go to my account. As of March 2nd, the card has been blocked. When I called 1-866-795-7597 and spoke with customer service, they told me the card was blocked because of different Social Security numbers going to the same account. I understood and asked what needed to be done to get the matter resolved. They told me that each person needed to send in a copy of their driver's license, Social Security card and a notarized statement saying that they authorized their funds to go to that card.
All these documents were faxed in by these clients within the next few days. The GreenDot representative stated that this would take only one business day. When I called again to inquire, a supervisor named Jun said that I had been informed wrong and that it would take up to seven business days for it to go to the investigations department. I told them I understood and waited. I asked if they wanted my PTIN #, which is my tax preparer's number, and they said no. All I have been given is "I'm sorry and thank you for your patience." I called back today around noon and was told that someone from the investigations department would be calling me on this day, March 25th. A few hours later, at 5:00 pm, I called and was told again that someone would call, and that their time was 3 hours earlier so they still had time to call.
At 9:30 pm, I called again and spoke with an agent named Anne #2492, who asked me, rudely, "Do I know what time it was?" I told her that I had called several times today and that if I spoke with another supervisor, they were only going to tell me the same thing the other 4 had already told me today. This matter has gone on for almost a month. They have all the documents that they requested, and I still cannot use the card, which holds not only one of my clients' funds but my funds as well. I threatened to call an attorney, and all they say is that I would have to wait. I have asked for that department's phone number as well as an email address, and they refuse to give it to me. I need assistance. I believe I am being ripped off.
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