Complaint / Review
GreenDot Prepaid Card/Synovus bank
My access to the money on the card has been blocked since march 2nd, they requested certain documents & i have provided them, as well as asked if anything else i can do or send, they reply "no"

I am a tax preparer & I have clients that do not have bank accounts. There were only three of my clients that asked me to have their income tax go to my account. As of March 2nd, the card has been blocked. When I call the 1-866-795-7597, customer service, they informed me that the card was bloced because of different social securities numbers going to the same account. I understood & asked what needs to be done to get the matter resolved. They informed me that I needed the persons' to send in a copy of their driver's license, social security card & a notarized statement saying that they authorized their funds to go to that card.

All these documents were faxed in by these clients within the next few days. The GreenDot representative stated that this will take only one business day. When I called again to inquire, a Supervisor named Jun, stated that I was informed wrong & it would take up to seven business days for it to go to the investigations department. I told them I understood, & waited. I asked if they wanted my PTIN #, which is my tax preparers number, they informed no. All I have been given is the information of "I'm sorry & thankyou for your patience". I called back today around noon & was informed that someone from the investigations department would be calling me on this day, March 25th. After a few hours @ 5:00pm, I called, and was informed again that someone would be called and was told that their time was 3 hours earlier and they still had time to call.

At 9:30pm, I called again and spoke with an agent name Anne #2492, who asked me, rudely, "do I know what time it was?" I informed her that I have called several times today & if I spoke with another supervisor, that they were only going to tell me the same thing the other 4 have already told me today. This matter has gone on for almost a month, they have all the documents that they requested, and I still can not use the card that has not only one of my clients funds, but my funds as well. I threatened to call an attorney, and all they say is that I would have to wait. I have asked for that departments phone number, as well as an email address, & they refuse to give it to. I need assistance, I believe I am being ripped off.