I was charged two overdraft fees on the 3rd of November totaling $70. I called to complain, as I felt that I did not deserve the charges. On the 5th, I was told that there was a bank error and $35 would be refunded to me. Also on the 5th, I was charged two more overdraft fees that would not have been charged had the $35 they replaced been available on the 3rd when it was initially removed. Due to those two overdraft fees of $70, I was then overdrawn again and charged another $70.
So I sent them an email complaining about the unfair charges to my account due to their error. I did not get a response, so I went to the main branch on the 17th to clear this matter up. After approximately 30 minutes of explaining myself, I was told that the $140 would be returned to my account. I left the bank satisfied... until I received a phone call today, the 18th, and was told that the $35 that was refunded to me was a mistake by the representative who refunded it. In other words, it should not have been refunded. She had mistakenly refunded money that should not have been refunded, therefore I would not get my $140.
I should have known that they would find a way to keep that money. This is not the first time I have had this problem with this bank. They have unfair fees and should be put out of business. I am notifying the commission and making sure that this bank does not continue to steal people's money.
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